Privacy policy

Your privacy is important to us. We know that you care about how information about you is used. We want to share with you the Internet policies and practices we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us.

While we do not plan to modify our policies very often, it is always advisable to double-check our website (www.agapetravelsafaris.com) to be sure that you have read and agree with our most current privacy policy statement. Any change in our privacy policy will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so.

Data Protection

In order to process your tour booking, Agape Travel & Safaris Ltd will need to use personal information for you and other passengers included in your booking, which may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers for your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (such as sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information.

We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or phone) about other tours and services offered by Agape Travel & Safaris Ltd that you may be interested in. If you don’t want to receive this information or want a copy of the personal information we hold about you, write to us at Agape Travel & Safaris Ltd Tours, P.o. Box 19241 - 05001, Nairobi, Kenya. Agape Travel & Safaris Ltd may charge a fee for supplying you with this information as permitted by law.

We ask visitors providing e-mail addresses to let us know if they would like further information or updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We will never sell or give the personal information that you voluntarily provide us to any third party, other than to: (a) affiliated entities of Agape Travel & Safaris Ltd, (b) service providers who provide support services to us, (c) business partners as described below, and (d) purchasers of all or a part of the Agape Travel & Safaris Ltd business provided that such third party agrees to abide by the privacy policies stated in this statement. It is used solely by us, our agents, affiliates, services providers and business partners to respond to your requests and to better serve you.

We extend these privacy policies to our business relationships. We expect the companies we select as our service providers and business partners to honor our privacy policies in the handling of customer personal information. These businesses include companies that (a) assist us in providing products and services to our customers; (b) supply us with information for identifying or evaluating prospective customers; (c) enhance, support and maintain our site; or (d) are given the opportunity to send mailings to approved Agape Travel & Safaris Ltd customer lists.  In selecting business partners, Agape Travel & Safaris Ltd considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process.

We also offer visitors an “opt-out” option at any time they wish to cease receiving e-mails or other information from us.  If you initially decide to receive information from us but at a later date wish to remove your information from our database, you can do so by sending an email to info@agapetravelsafaris.com or by calling us at + 255-772-710-989.

"Cookies" and Other Web Technologies

We use “cookie” technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalized on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor’s Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to our visitors. Cookie technology also helps us deliver content tailored to a visitor’s interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimize your visit to our site and you may experience some errors.

Safeguards

We have instituted safeguards to check that our internal procedures meet our privacy policy standards. We also use our commercially reasonable efforts to be sure that third parties who work with us agree to protect personal information that they must access in order to serve our site and our visitors.

Links To Other Sites

We rarely offer links to other sites, but when we do, we try to link only with partner sites that share our values. Nevertheless, we are not responsible for the content or information collection policies of other sites. If you visit another site, you should first review their privacy and other policies before providing any of your personal information.

Other Information and Governing Law

We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.

This policy is governed by the laws of Kenya.

Flights

All Flights are on Agape Travel & Safaris Ltd''s recommended airlines'' scheduled service. Air availability is subject to each airline''s capacity control restrictions. Agape Travel & Safaris Ltd will endeavor to provide you with your airline and flight preference. When direct flights are not available at Agape Travel & Safaris Ltd contracted rates, then we will attempt to provide an alternative of either connecting flights, substitute gateways, alternate dates. Any air surcharges or adding of additional hotel nights will be at the passenger''s expense.

Questions

If you would like us to update, change, or delete information we have about you (subject to any applicable legal exceptions) or have questions about our privacy policy, please send an e-mail to info@agapetravelsafaris.com, or by calling us at + 255-772-710-989 (and mention that you have a question related to the Agape Travel & Safaris Ltd website). We have offices worldwide that correspond with our users, so please be very specific about your query.